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Feb 8, 2017
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We are committed to make this as simple as possible. If it is simple, it is more likely to be fun; if it's fun, you're more likely to pass it on.

So here are a few of questions we thought you might have. The answers are just a click away. If you can't get the answer you need here, email us for a quick response. And remember, we're here to help.

  1. General
  2. Membership
  3. Web Application
  4. Book Application
  5. Forum/Reunion
#Frequently Asked Questions: General
1

What is the difference between Our Family Storybook and other genealogy sites?

Our Family Storybook is not a genealogy research site. It is a means of framing, presenting and sharing your family's story by creating an interactive web site that uniquely and compelling showcases your family history.

2

Can I publish a book or web site using the 7-Day Free Trial?

You can publish a book, but you cannot create a web site during the trial period. Our Family Storybook gives you a full week to show you how easy and engaging this site is to use. If you decide to join there are two membership options tailored to your needs.

3

What are the Editorial and Design Services are offered and how much might they cost?

Editorial, design and programming services are available for those who want help in using artwork or writing copy specifically for their needs. Custom built code is also available. Cost depends on the size of the project.

4

Who has access to my personal family tree information?

Only you and your chosen guests have access to your information. You also have the ability to restrict your guest's access to certain information or archives.

5

Who do I contact for support?

If you need to contact us, email us at info@ourfamilystorybook.com. But your answer might already be in Forums at the Storytime Page. In Forums you can post your question and tap into the collective knowledge of the genealogy community.

6

What's on the Shop page?

Genealogy and family reunion related merchandise. Using our services, you can also buy custom artwork, editorial and programming services.

7

How do I purchase a gift certificate?

Use the Gift Certificate link in the sites footer navigation to order your membership gift certificate. Certificates are printed on quality paper and sent in an attractive envelope.

8

What is included in a free Newsletter subscription?

Our quarterly Newsletter includes the latest updates about enhancements, services, articles and tips on how to best use Our Family Storybook site to its greatest potential.

#Frequently Asked Questions: Membership
1

How secure is personal information?

All your information is totally secure. We will never share or sell your personal information with a third party. We promise.

2

Are credit card transactions secure?

Yes, absolutely. All card and payment transactions are processed through PayPal.

3

What's included in Our Family Storybook guarantee?

If you are not satisfied with our web services—for any reason--we guarantee your money back within 30 days. See guarantee terms and conditions for more details.

4

Will my membership be automatically renewed?

Yes. Whether you choose the Free 7-Day Trail, Monthly or Yearly membership, your membership will automatically renew on your anniversary.

5

What's included in the Free 7-Day Trial?

For a full week you have access to all the services Our Family Storybook offers. Use this time to review the tutorials, explore the features of the site and discover how we can help preserve and share your family history. If you decide to keep your membership, do nothing; it will automatically renew to a Yearly membership.

6

Why are there only two membership options available?

As you are aware, genealogy research takes time, dedication and patience. We at Our Family Storybook appreciate the time and energy you have put into your research. As your research grows, the story will probably evolve with contributions from others. Monthly memberships are for those who may need just months to complete their project. Yearly memberships are for those who realize that genealogy is an on-going and expanding process and want to develop a relationship with our online community, plan family reunions and continue to update their web site as research develops.

7

What payment options are available?

Credit Card, Debit Card and Virtual Check, Paypal or ACH.

#Frequently Asked Questions: Web Application
1

How do I learn to use the Web Application?

Visit our Tutorials Page for video instructions and downloadable PDF's. Periodically, Webinars will be scheduled; look for the dates in the monthly Newsletter and email announcements.

2

Can I design a layout using my own graphics?

Yes, for those skilled in web design, you can create your own graphics, using our theme templates. If you want a custom site built from scratch and don't have web design experience, we can help there too. See our Additional Services Page.

3

Can I import images from online photo galleries like Flickr or Shutterfly?

Yes, you can import images from online stock photography sites. Remember that the images may have to be resized for the web or book application. To know what resolution is needed for each application, visit the Technical Details Page for additional information.

4

Does Our Family Storybook host member's websites?

Yes. Hosting is included in your membership. Or you can choose your own hosting company.

5

What file formats can be used to upload genealogy data?

You can upload the following file formats: GEDCOM, Excel or text delimited. You will also have the option of using our in-house genealogy database to build your family tree. Visit the Technical Details Page for additional information.

6

Can I import data from other genealogy sites?

Most likely, yes. However, you will need to check with those services to confirm file sharing capabilities.

7

What kinds of multimedia can be used?

Multimedia must be optimized for the web whether it's video or audio. For more information, see our Links page and the Technical Details Page.

8

Can I use images I downloaded from the Internet?

Not always. Educate yourself. Most images from the Internet are copyrighted and cannot be used unless you have a release from the owner of the image. Images from online stock photo and image galleries will have their own Terms and Conditions. Our Family Storybook will not be responsible for unlawful use of any copyrighted material. See our Terms and Conditions.

#Frequently Asked Questions: Book Application
1

Who is the online book publisher used by Our Family Storybook?

Lulu.com is the online book publisher. After you create your book on Our Family Storybook, it will be sent to Lulu.com to be printed.

2

How do I learn to use the Book Application?

Visit our Tutorials Page for video instructions and downloadable PDF's. Periodically Webinars will be scheduled, see the Newsletter for dates and times.

3

Can I create more than one book at a time?

Yes, however it is recommended that you start with one book. As you become familiar with the process and have worked out any issues, you can create as many variations as you want.

4

Can I use images I downloaded from the Internet?

Not always. Educate yourself. Most images from the Internet are copyrighted and cannot be used unless you have a release from the owner of the image. Images from online stock photo and image galleries will have their own Terms and Conditions. Our Family Storybook will not be responsible for unlawful use of any copyrighted material. See our Terms and Conditions.

5

If I want to sell my book, how do I do that?

After your book or e-book has been completed, you have many options to sell your book through online resources (examples below). If your book is accepted and sold by an online retailer, it must first be assigned an International Standard Book Number (ISBN). An ISBN is available through Lulu.com and other online sources. Prices vary.

Take your finished manuscript in PDF format (including the cover) and upload it to a website service of your choice. You can also search our Book Application Forum for advice from other members.

Here's a selection of the online companies that can help:
Createspace.com (Amazon's own self-publishing company)
Booksurge.com (Another Amazon owned self-publishing company)
Lulu.com

#Frequently Asked Questions: Forum and Family Reunion
1

Do I need to be a member to participate in the Forum and Family Reunion Communities?

Any visitor can access the Forums and Family Reunion communities. You must be a member however, if you want to participate in forum discussions or plan your family reunion on our site.

2

How do I use the Family Reunion Calendar?

Members and their guests are given access to the Family Reunion Calendar where they can plan, schedule and organize their reunion while keeping family and interested parties instantly informed. Visit our Tutorials Page for details.

3

What kind of access can I grant other family members?

Other family members are called "guests". Guests can be granted different levels of access, from simply viewing information to a fully participating member with the ability to update and add information. As a member, you control the level of access a guest has. Guest access is free and they are not subject to membership fees however, guests cannot create new web or book projects.

4

How do I order Family Reunion merchandise?

Visit our Shop Page. You will find a wide range of novel gifts and family related items for your upcoming family reunion. If you need something custom made, let us know and we will gladly help.